1. Introduction

Gila Valley Premier Care LLC ("we," "our," or "us") is a concierge functional medicine practice committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and engage with our services.

This policy applies to all users of our website and services.

2. Information We Collect

a. Personal Information

Name
Email address
Phone number
Mailing address

b. Health Information (PHI)

Medical history
Lab results
Genetic information (if provided)
Lifestyle and intake questionnaire responses

c. Technical Information

IP address
Browser type and version
Device information
Pages visited and time spent on site

d. Payment Information

Payment information processed securely through third-party providers such as Stripe

e. Communication Data

SMS messages, emails, call logs, voicemail interaction

f. Contact Information

Submitted through forms, appointment bookings, or communications

3. How We Collect Information

We collect information through:

Website forms and landing pages
Appointment scheduling tools
SMS, phone calls, and email interactions
Cookies, tracking pixels, and analytics tools
Advertising platforms such as Facebook
Integrations and automation tools such as GoHighLevel and Zapier

4. How We Use Your Information

We use your information to provide concierge functional medicine services, communicate with you regarding appointments, process payments, improve our website, comply with legal obligations, and run marketing campaigns. We do not use your information for automated medical diagnosis or treatment decisions.

5. SMS & Communications

By providing your phone number, you consent to receive SMS messages from Gila Valley Premier Care LLC. These messages may include appointment reminders, marketing messages, service updates, and follow-ups.

Message frequency may vary; message and data rates may apply
You can opt out at any time by replying STOP
For assistance, reply HELP or contact us directly
Consent to SMS is not a condition of purchase

Important: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS originator opt-in data and consent will not be shared with any third parties except for aggregators and providers of the text message services.

6. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA).

Your Protected Health Information (PHI) is handled with strict confidentiality
We implement administrative, physical, and technical safeguards
PHI is only accessed by authorized personnel

You may receive a separate Notice of Privacy Practices (NPP) that further details your rights under HIPAA.

7–8. Data Sharing Policy

Gila Valley Premier Care LLC does not sell customer data. We do not share personal information for marketing or promotional purposes. We may share information only in the following limited circumstances:

With healthcare providers involved in your care (with your consent)
With Stripe for secure payment processing
With Fullscript for supplement ordering and fulfillment
With our patient portal platform for secure communication and data storage
To comply with legal obligations (court orders, regulatory requirements)
To protect safety and rights of patients, staff, or the public

All third-party providers are required to maintain appropriate confidentiality, security safeguards, and, where applicable, Business Associate Agreements (BAAs) in compliance with HIPAA.

9. Data Security

We implement industry-standard security measures including encryption of sensitive data in transit and at rest, secure servers and infrastructure, role-based access controls, and use of HIPAA-compliant platforms and vendors. While we take strong precautions, no system can be guaranteed 100% secure.

10. Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to understand user behavior, improve user experience, measure advertising effectiveness, and deliver relevant marketing content. You can control cookie preferences through your browser settings.

11. Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

12. Your Rights & Choices

Depending on your location, you may have the right to access your personal data, request corrections, request deletion, or withdraw consent for communications. You can exercise these rights by contacting us directly.

SMS: Reply STOP to unsubscribe
Email: Click the unsubscribe link in any email
Phone: Request removal during any call

13. Third-Party Services

We use trusted service providers to support our operations, including GoHighLevel (CRM and automation), Squarespace (website), Stripe (payments), Google Analytics (analytics), Facebook Pixel (advertising tracking), and Zapier (integrations). These providers process data on our behalf and are required to maintain data protection standards. Our website may contain links to third-party websites; we are not responsible for their privacy practices.

14. Children's Information

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

16. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Gila Valley Premier Care
326 S Reay Ln, Thatcher, AZ 85552
Info@gvpcare.com
928-459-7328

Medical Disclaimer

Information provided through our website and services is for educational and informational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment. We do not diagnose, treat, cure, or prevent any disease through this website. Always consult a licensed healthcare provider before making any medical decisions. Use of this website does not establish a doctor-patient relationship unless you have formally enrolled as a patient and completed required intake and consent documentation.

PRIVACY POLICY